DRIVING EDUCATION PLATFORM
Your Lesson. Your Schedule. Your Success.
Connect with verified driving instructors for a safer, simpler, and more accessible driving education experience. Our platform makes it easy to book lessons, track progress, and become a skilled driver.
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INSTRUCTOR PLATFORM
Teach with Confidence, Manage with Ease.
Join our platform to connect with students, manage your schedule, and expand your driving instruction business. Our tools help you focus on teaching while we handle the administrative work.
Join Now
Key Features
Everything you need for a seamless driving education experience in one app
Easy Scheduling
Book lessons right from your phone with automatic reminders
In-App Chat
Communicate instantly with your instructor without leaving the app
Live Tracking
Keep track of your lesson's route and progress in real-time
Verified Instructors
All instructors are thoroughly vetted and certified professionals
Schedule Management
Easily manage your availability and lesson bookings in one place
Student Communication
Chat with students directly through the app for seamless coordination
Secure Payments
Get paid promptly with our secure payment processing system
Business Analytics
Track your earnings, student reviews, and business growth. Plus, earn a $100 bonus when you complete 15 lessons in 30 days!
How It Works
Getting started with MrDriver is quick and easy
1
Download & Sign Up
Download the MrDriver app and create your account in minutes
2
Find Your Instructor
Browse profiles of licensed driving instructors in your area
3
Schedule Lessons
Book lessons at times that work for you with instant confirmation
4
Learn & Track Progress
Enjoy your lessons while the app tracks your progress
1
Apply & Get Verified
Complete our verification process to join as a certified instructor
2
Set Your Availability
Define your working hours and areas you service
3
Accept Bookings
Receive and confirm lesson requests from students
4
Teach & Get Paid
Conduct lessons and receive secure payments through the app
Get MrDriver Today
Start your journey to becoming a confident driver
Join MrDriver Today
Grow your driving instruction business with our platform
Frequently Asked Questions
Find answers to common questions
How do I book a driving lesson?
Simply download the app, create an account, browse available instructors in your area, and book a lesson at your preferred time. You'll receive instant confirmation.
Are all instructors certified?
Yes, all instructors on our platform are certified professionals who have undergone thorough background checks and verification of their teaching credentials.
How do payments work?
Payments are processed securely through the app. You can pay for individual lessons or purchase lesson packages at discounted rates.
Can I reschedule a lesson?
Yes, lessons can be rescheduled through the app up to 24 hours before the scheduled time without any penalty.
How do I delete my account?
To delete your account, either visit profile page in the app or email our support team at support@mrdriver.ca with your request. We will process your account deletion and remove your personal information in accordance with our privacy policy.
Is MrDriver only for male instructors?
Absolutely not! MrDriver is built for all licensed driving instructors—regardless of gender. The name is just a brand, not a limitation.
# MRDRIVER – STUDENT TERMS & CONDITIONS
*Last updated 19 April 2025*
---
## Table of Contents
1. [Definitions](#definitions)
2. [Our Services](#our-services)
3. [Intellectual Property Rights](#intellectual-property-rights)
4. [User Representations](#user-representations)
5. [User Registration](#user-registration)
6. [Fees, Taxes, Purchases & Payment](#fees-taxes-purchases--payment)
7. [Non-Refund & Credit Policy](#non-refund--credit-policy)
8. [Prohibited Activities](#prohibited-activities)
9. [User-Generated Contributions](#user-generated-contributions)
10. [Contribution Licence](#contribution-licence)
11. [Guidelines for Reviews](#guidelines-for-reviews)
12. [Mobile Application Licence](#mobile-application-licence)
13. [Services Management](#services-management)
14. [Privacy](#privacy)
15. [Copyright Infringements](#copyright-infringements)
16. [Term & Termination](#term--termination)
17. [Modifications & Interruptions](#modifications--interruptions)
18. [Governing Law](#governing-law)
19. [Dispute Resolution (Ontario Consumers)](#dispute-resolution-ontario-consumers)
20. [Disclaimer](#disclaimer)
21. [Limitations of Liability](#limitations-of-liability)
22. [Indemnification](#indemnification)
23. [User Data](#user-data)
24. [Electronic Communications, Transactions & Signatures](#electronic-communications-transactions--signatures)
25. [Student Booking & Cancellation Policy](#student-booking--cancellation-policy)
26. [Corrections](#corrections)
27. [Contact Us](#contact-us)
---
## 1 Definitions
**“App”** means the mobile application _MrDriver_ (Students version).
**“Company,” “we,” “us,” “our”** means MrDriver, a Canadian sole proprietorship with its principal place of business at 145 ½ Church Street, Unit 5 Office 32, Toronto, Ontario M5B 1Y4.
**“Instructor”** means a provincially licensed driving instructor who advertises Lesson services on the App.
**“Lesson”** means a booked driving-instruction session between a Student and an Instructor.
**“Lesson Fee”** means the total amount paid by a Student for a Lesson, including the Platform Service Charge and, when applicable, any required HST or other sales tax.
**“Platform”** means the App and any related websites or services we operate.
**“Student,” “you,” “your”** means the end-user who books Lessons through the Platform.
---
## 2 Our Services
MrDriver provides an online marketplace that connects Students with verified Instructors for private driver-training Lessons. We do **not** provide the driving instruction ourselves; Instructors act as independent contractors and are solely responsible for the Lessons they provide.
The App is directed at users located in Ontario, Canada, for now. If you access it from another jurisdiction, you do so on your own initiative and are responsible for compliance with local law.
---
## 3 Intellectual Property Rights
We own (or are licensee of) all intellectual-property rights in the Platform, including its source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics (collectively, **“Content”**), and the trademarks, service marks and logos contained therein (the **“Marks”**).
The Content and Marks are protected by Canadian copyright, trademark and other laws. You are granted a non-exclusive, revocable licence to access the Platform and download or print Content for your personal, non-commercial use only. All other rights are reserved.
Any breach of these IP provisions immediately terminates your right to use the Platform.
---
## 4 User Representations
By using the Platform you warrant that:
(a) all registration information you submit is true and current;
(b) if you are under 18, your parent/guardian has reviewed and accepted these Terms and provided a valid payment method;
(c) you have capacity to accept these Terms;
(d) you will not use the Platform for illegal purposes; and
(e) your use will comply with all applicable laws.
---
## 5 User Registration
You must create an account and keep your password confidential. You are responsible for all activity under your account. We may reclaim usernames that are obscene or infringing.
---
## 6 Fees, Taxes, Purchases & Payment
1. **Payment Method.** We accept Visa and Mastercard.
2. **Currency.** All charges are in Canadian dollars (CAD).
3. **HST.** MrDriver is currently a *small-supplier* under the federal *Excise Tax Act* and **has not yet registered for HST**. Accordingly, Lesson Fees displayed in the App **do not include HST at this time**, and no HST is collected or remitted. If our taxable supplies exceed the CAD 30,000 threshold—or we choose to register voluntarily—we will (i) notify all users via email and in-App notice **before** the effective date, and (ii) update Lesson Fees to include the applicable 13 % Ontario HST from that date forward.
4. **Billing Authorisation.** You authorise us to debit your selected payment method for the Lesson Fee once an Instructor confirms your booking.
5. **Price Changes.** Prices shown in the App may change at any time prior to booking confirmation.
6. **Errors.** We reserve the right to correct pricing errors and cancel or refund affected bookings.
---
## 7 Non-Refund & Credit Policy
1. **All Sales Final.** Subject to Section 25 and your statutory rights under the Ontario Consumer Protection Act, 2002 (the **“CPA”**), Lesson Fees are non-refundable.
2. **Cancellation Credits.** If you cancel a confirmed Lesson at least 24 hours before its scheduled start, we will issue a credit equal to 100 % of the Lesson Fee. Credits (i) are account-bound; (ii) expire 90 days after issue; (iii) are not convertible to cash.
3. **No-Shows & Late Cancellations.** Cancelling less than 48 hours before the Lesson, or failing to attend, forfeits the entire Lesson Fee.
4. **Instructor Cancellations.** If an Instructor cancels a confirmed Lesson, you may elect a full refund to your original payment method **or** an account credit. Refunds are processed within seven (7) business days.
5. **Exceptional Circumstances.** We may, at our discretion, refund or credit Lesson Fees where Platform technical failure or documented emergencies prevent a Lesson from taking place.
---
## 8 Prohibited Activities
You agree **not** to:
- scrape or harvest data;
- transmit malware;
- impersonate others;
- circumvent security;
- harass users or staff;
- violate any law;
- use the Platform to compete with us.
The full list in the original Terms remains in force.
---
## 9 User-Generated Contributions
The Platform may allow you to post reviews, messages or other content (**“Contributions”**). You are solely responsible for Contributions and must own or have rights to them. Contributions must not be unlawful, abusive or infringing. We may remove or edit Contributions at any time.
---
## 10 Contribution Licence
By posting Contributions you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, adapt, publish and display those Contributions in any media. You waive any moral rights you may have in your Contributions to the extent permitted by law.
---
## 11 Guidelines for Reviews
Reviews must reflect genuine first-hand experience, be free of profanity or discriminatory language, and not be part of a co-ordinated campaign. We may moderate or remove reviews at our discretion.
---
## 12 Mobile Application Licence
We grant you a revocable, non-exclusive, non-transferable licence to install and use the App on your personal device, subject to these Terms. You must not reverse-engineer, distribute or commercially exploit the App.
---
## 13 Services Management
We may monitor, suspend or terminate access to the Platform to protect our rights or other users, or to ensure the proper functioning of the Service.
---
## 14 Privacy
Our [Privacy Policy](/privacy) explains how we collect, use and disclose personal data. By using the Platform you consent to those practices, including transfer of your data to and storage in Canada.
---
## 15 Copyright Infringements
If you believe content on the Platform infringes your copyright, please send a notice to support@mrdriver.ca with details required by the Canadian Notice-and-Notice regime.
---
## 16 Term & Termination
These Terms remain in effect until terminated by either party. We may suspend or terminate your account immediately if you breach these Terms or applicable law.
---
## 17 Modifications & Interruptions
We may modify or discontinue the Platform at any time. We are not liable for any loss arising from modification, suspension or interruption of the Service.
---
## 18 Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
---
## 19 Dispute Resolution (Ontario Consumers)
**19.1 Internal Resolution**
Email a written description of your complaint to support@mrdriver.ca (the “Notice”). We will acknowledge within five (5) business days and attempt to resolve the issue within thirty (30) calendar days. No formal proceeding may begin until that 30-day period ends, unless we fail to acknowledge your Notice.
**19.2 Voluntary Mediation**
If unresolved, either party may request mediation under the ADR Institute of Canada Mediation Rules.
- Location: virtual or Toronto (at MrDriver’s option)
- Costs: 50/50 split; each party pays its own legal fees
Mediation pauses all limitation periods for up to 60 days.
**19.3 Court Proceedings**
If mediation is declined or unsuccessful, claims must be brought exclusively in:
- Ontario Small Claims Court if the amount sought (excluding interest and costs) is ≤ CAD 35,000; or
- the Ontario Superior Court of Justice (Toronto) for higher amounts.
**19.4 Individual Actions Only**
To the fullest extent permitted by the Ontario Consumer Protection Act, 2002 (CPA):
- claims shall proceed only on an individual basis; and
- no court may consolidate actions or entertain class or representative proceedings without our written consent.
If a court finds this paragraph unenforceable, Section 19.4 is severed and the remainder survives.
**19.5 Damages Cap & Exclusions**
Subject to Section 21, any monetary award may not exceed the total Lesson Fees you actually paid to MrDriver that are directly related to the dispute, and shall not include punitive, special, consequential or indirect damages unless such exclusion is prohibited by Ontario law.
**19.6 Cost-Shifting**
If you obtain a judgment that materially exceeds our last written settlement offer (or if no offer was made), we will reimburse your court filing fees and up to CAD 2,500 of documented legal costs. Otherwise, each party bears its own legal fees, and recoverable costs are limited to the Small-Claims tariff.
**19.7 Limitation Period**
Any claim must be commenced no later than twelve (12) months after the cause of action arose, unless Ontario law requires a shorter period or prohibits contractual limitation for that type of claim.
---
## 20 Disclaimer
Except as required by the CPA, the Platform is provided **“as-is”**. We do not warrant the quality or safety of Lessons delivered by Instructors, who act as independent contractors. Nothing in this section limits liability for personal injury caused by our negligence.
---
## 21 Limitations of Liability
To the fullest extent permitted by Ontario law, our aggregate liability to you for any loss arising out of these Terms shall not exceed the greater of (a) CAD 100 or (b) the Lesson Fees you paid in the six (6) months preceding the event, except where such limitation is prohibited by law or involves personal injury caused by our negligence.
---
## 22 Indemnification
You agree to indemnify us against third-party claims arising from (a) your breach of these Terms; (b) your Contributions; or (c) your violation of another’s rights, except where any such claim arises from our negligence or wilful misconduct and except where indemnities are prohibited by Ontario consumer law.
---
## 23 User Data
We maintain data you transmit for Service performance but cannot guarantee its indefinite availability. You are responsible for backing up your data.
---
## 24 Electronic Communications, Transactions & Signatures
You consent to electronic communications and signatures and agree they satisfy any legal requirement that communications be in writing.
---
## 25 Student Booking & Cancellation Policy
- **Booking** – submitting a request places a pre-authorisation; charge captured on Instructor confirmation.
- **Cancellation ≥ 24 h** – pre-authorisation voided, no charge.
- **Late Cancellation / No-Show** – full Lesson Fee captured, non-refundable.
- **Instructor Rejection** – authorisation released/refunded within seven business days.
- **Instructor Cancellation < 12 h** – choice of refund or free re-booking.
- **Exceptional Circumstances** – refunds at MrDriver’s discretion (Section 7.5).
---
## 26 Corrections
We may correct typographical errors, inaccuracies or omissions and update information at any time without notice.
---
## 27 Contact Us
MrDriver
145 ½ Church Street, Unit 5 Office 32
Toronto ON M5B 1Y4 Canada
☎️ +1 (613) 912-6430
✉️ support@mrdriver.ca
---
*By booking a Lesson or otherwise using the Platform you accept and agree to be bound by these Student Terms & Conditions.*
MRDRIVER – INSTRUCTOR TERMS & CONDITIONS
Last updated 19 April 2025
---
Table of Contents
1. [Definitions](#definitions)
2. [Our Relationship & Platform Overview](#our-relationship--platform-overview)
3. [Instructor Eligibility & On-Boarding](#instructor-eligibility--on-boarding)
4. [Licence to Use the Platform](#licence-to-use-the-platform)
5. [Instructor Obligations](#instructor-obligations)
6. [Lesson Bookings, Cancellations & Conduct Standards](#lesson-bookings-cancellations--conduct-standards)
7. [Service Fees, Payouts & Taxes](#service-fees-payouts--taxes)
8. [Non-Solicitation & Non-Circumvention](#non-solicitation--non-circumvention)
9. [Confidentiality & Data Protection](#confidentiality--data-protection)
10. [Intellectual Property](#intellectual-property)
11. [Reviews & Ratings](#reviews--ratings)
12. [Suspension & Termination](#suspension--termination)
13. [Disclaimers](#disclaimers)
14. [Limitations of Liability](#limitations-of-liability)
15. [Indemnification](#indemnification)
16. [Governing Law](#governing-law)
17. [Dispute Resolution (Instructors)](#dispute-resolution-instructors)
18. [Changes to these Terms](#changes-to-these-terms)
19. [Contact Us](#contact-us)
---
1 Definitions
- **App** – the mobile application _MrDriver_ (Instructor version).
- **Company, we, us, our** – MrDriver, 145 ½ Church Street, Unit 5 Office 32, Toronto ON M5B 1Y4.
- **Instructor, you, your** – the individual or business entity approved by MrDriver to provide driving-instruction services.
- **Lesson** – a driving-instruction session booked through the Platform.
- **Student** – an end-user who books a Lesson.
- **Service Fee** – the percentage of each Lesson Fee retained by MrDriver for Platform use.
- **Non-Solicitation Period** – twelve (12) months after the later of (i) the Lesson date or (ii) termination of these Terms.
---
2 Our Relationship & Platform Overview
1. **Marketplace Model**
MrDriver operates a digital marketplace connecting Students with independent driving instructors.
2. **Independent Contractor**
- These Terms do **not** create an employment, agency, franchise, or joint-venture relationship.
- You control how you deliver Lessons and cover your own expenses and licences.
3. **Non-Exclusivity**
You may offer services through other channels, provided you comply with Section 8 (Non-Solicitation).
---
3 Instructor Eligibility & On-Boarding
1. **Minimum Requirements (Ontario):**
- Valid G-class driver’s licence
- Current DriveTest/MTO-approved instructor licence
- ≥ 2 years licensed driving experience
- ≥ CAD 2 million auto liability insurance (driver-training)
- Clear Criminal Record & Vulnerable Sector Checks (≤ 12 months old)
2. **Verification**
Upload proof documents for manual review by our compliance team.
3. **Accuracy**
You warrant all information is true and will promptly update any changes (licence, insurance, address).
---
4 Licence to Use the Platform
We grant you a **revocable**, **non-exclusive**, **non-transferable** licence to access and use the Instructor App solely for accepting and managing Lessons.
> You must **not** reverse-engineer, resell, or exploit the Platform.
---
5 Instructor Obligations
- **Professional Conduct**
Deliver Lessons punctually, sober, in a road-worthy dual-control vehicle, and comply with traffic laws and MTO standards.
- **Safety & Insurance**
Maintain required insurance and provide updated certificates on request.
- **Legal Compliance**
Adhere to all driver-training regulations, tax obligations, and workplace-safety laws.
- **Non-Discrimination**
Do not refuse service based on protected characteristics under the Ontario Human Rights Code.
- **Platform Usage**
Handle pre- and post-Lesson communication via in-App chat; do **not** share personal phone numbers or divert Students off-platform.
---
## 6 Lesson Bookings, Cancellations & Conduct Standards
1. **Accepting Requests**
You may accept or reject booking requests before confirmation.
2. **Instructor Cancellations**
Cancelling < 12 h before start authorises us to refund/credit the Student and debit your account for disclosed fees.
3. **No-Shows**
Failure to appear within 20 min = No-Show; Student may be refunded and you charged Service Fee + penalty.
4. **Lesson Records**
Mark each Lesson **Completed** and submit a brief progress note.
5. **Tracking Requirement**
Obtain the Student’s PIN at start and initiate real-time tracking. Repeated failure may lead to non-payment or suspension.
---
7 Service Fees, Payouts & Taxes
1. **Service Fee**
MrDriver retains **10%** of the gross Lesson Fee (excl. HST). Changes apply only to future Lessons with reasonable notice.
2. **Payouts**
- Request when balance ≥ CAD 1 via App.
- Disbursed by EFT or Push-to-Debit within 5 business days after approval.
3. **Chargebacks**
You bear costs of chargebacks; we may offset against future payouts.
4. **Taxes**
- You’re responsible for HST/GST registration and remittance.
- If MrDriver registers for HST, we’ll collect from Students; you remit your share.
5. **T-Slips**
We issue T4A or equivalent if required by CRA.
---
8 Non-Solicitation & Non-Circumvention
1. **Non-Solicitation Period**
During term + 12 months post-term, do **not** solicit or divert Platform clients.
2. **Liquidated Damages**
Breach entitles MrDriver to injunctive relief and damages = 100% of that client’s Lesson Fees in the prior 12 months + legal fees.
3. **Survival**
Section 8 survives termination.
---
9 Confidentiality & Data Protection
- **Confidential Information**
All non-public business, pricing, algorithm, software, and Student data.
- **Obligations**
Keep secret; use only to perform under these Terms; do not disclose.
- **Student Data**
Do **not** store or use outside the App.
- **Breach Notification**
Notify privacy@mrdriver.ca within 24 h of any breach.
---
10 Intellectual Property
All Platform IP (code, branding, text, graphics) is owned by MrDriver.
> Display Marks only to indicate Platform use.
> We may use your business name/likeness in marketing.
---
11 Reviews & Ratings
- Students may rate/review Lessons.
- We may remove policy-violating reviews but aren’t obligated to pre-screen.
- Avg. rating < 3.5/5 over 20 Lessons may trigger suspension.
---
12 Suspension & Termination
- **By MrDriver:** for breach, unsafe driving, fraud, low ratings, or legal compulsion.
- **By You:** terminate via App with 7 days’ notice.
> Section 8 survives termination.
---
13 Disclaimers
The Platform is provided **“as-is.”** No guarantee of demand or earnings; use at your own risk.
> We collect licence info for insurance but do not verify authenticity.
---
14 Limitations of Liability
Our aggregate liability ≤ Service Fees retained in the prior 3 months.
> Does not exclude liability for death or personal injury due to negligence.
---
15 Indemnification
You agree to defend & indemnify MrDriver (and its directors, employees, agents) against claims arising from:
- Your Lessons
- Breach of these Terms
- Negligence or willful misconduct
- Violation of law
---
16 Governing Law
These Terms are governed by Ontario law and applicable federal laws of Canada.
---
17 Dispute Resolution (Instructors)
**Informal Negotiations**
Attempt good-faith negotiation for ≥ 30 days before arbitration.
**Binding Arbitration**
- **Forum:** ICAC-EAC (Toronto seat)
- **Arbitrator:** one
- **Language:** English
- **Law:** Ontario & federal Canada
*Exceptions:* IP disputes, privacy/theft claims, injunctive relief proceed in court.
---
18 Changes to these Terms
We may amend with 15 days’ notice via email & in-App alert.
> Continued use = acceptance.
---
19 Contact Us
MrDriver
145 ½ Church Street, Unit 5 Office 32
Toronto ON M5B 1Y4 Canada
✉️ [support@mrdriver.ca](mailto:support@mrdriver.ca) | ☎️ +1 (613) 912-6430
---
*By accepting a Lesson request you agree to be bound by these Instructor Terms & Conditions.*
MRDRIVER – STUDENT PRIVACY POLICY
*Last updated 19 April 2025*
---
1. Introduction
MrDriver (“**Company,**” “**we,**” “**us,**” “**our**”) respects your privacy and is committed to protecting the personal information that you (“**Student,**” “**you,**” “**your**”) share when using the _MrDriver_ Students mobile application, websites, and services (the “**Platform**”).
**This Privacy Policy explains:**
- **What** data we collect
- **Why** we collect it
- **How** we use and disclose it
- **Your choices and rights**
We comply with the federal **Personal Information Protection and Electronic Documents Act** (“PIPEDA”), Ontario’s **Consumer Protection Act, 2002**, and other applicable Canadian privacy laws.
---
2. Scope
Applies only to the Student-facing MrDriver Platform. Instructors have a separate privacy statement.
---
3. What Information We Collect
| Category | Examples | Source |
| **Account Data** | Name, email, phone, password, preferred language | You (at registration) |
| **Profile Data** | Driver-licence info (number, class, province, expiry), learning goals | You |
| **Booking Data** | Lesson date, time, location, chosen Instructor, notes | Your Platform activity |
| **Payment Data** | Last four card digits, expiry, Stripe customer ID, amounts | Stripe (we never see full card numbers) |
| **Usage Data** | Log-in timestamps, feature clicks, crash logs, device OS, IP address | Firebase Analytics & Crashlytics (automatic)|
| **Chat Data** | Messages and attachments with Instructors | In-App chat usage |
| **Location Data (opt-in)** | GPS during “find Instructor near me” & real-time tracking | With your permission |
| **Support Data** | Chat transcripts, emails, attachments | When you contact support |
> **Children’s Data:** We do **not** knowingly collect from under-13s. We will delete any discovered.
---
## 4. Why We Collect & How We Use Data
| Purpose | Legal Basis* |
| **Account creation & management** | Consent (PIPEDA s.4.3) |
| **Lesson bookings & Instructor communication** | Consent; Contract performance |
| **Payment processing, credits & refunds** | Consent; Contract performance; Tax obligation|
| **Transactional notifications** (confirmations, reminders) | Consent; Legitimate interests |
| **Customer support & dispute resolution** | Consent; Legitimate interests |
| **Platform improvement & security** | Legitimate interests |
| **Marketing** (opt-in only) | Express consent (CASL) |
| **Legal compliance & lawful requests** | Legal obligation |
_*We rely primarily on informed consent under PIPEDA._
---
5. How We Share Your Information
We **never sell** your personal information. We share only as necessary:
1. **Instructors:**
- Share your first name, profile details & lesson notes.
- **Phone numbers remain private.**
2. **Service Providers:**
- **Stripe:** payment processing
- **Firebase:** authentication, analytics, crash reporting, push notifications
- **Mapbox/Google Maps:** geolocation & routing
All bound by confidentiality and use data solely to provide services.
3. **Legal & Safety:**
As required by law, court order, fraud investigations, or to protect rights.
4. **Business Transfers:**
On sale or restructuring, your data may transfer under this Policy.
---
6. International Transfers
While our servers are in Canada, third parties (e.g., Stripe, Firebase) may store/access data in the **USA or other countries**. We use contractual and technical safeguards, but local laws apply.
---
7. Data Storage & Security
- **Encryption:** TLS 1.2+ in transit; sensitive Stripe data encrypted at rest.
- **Access Controls:** Role-based, logged employee access.
- **Back-ups:** Daily encrypted backups in Canadian data centres.
- **Incident Response:** Breach-response plan with required notifications.
---
8. Data Retention
- **Active account data:** Retained while your account is active + 2 years.
- **Aggregate/non-identifiable data:** Retained indefinitely.
---
9. Your Choices & Rights
1. **Access & Correction:** Edit in App settings or email privacy@mrdriver.ca.
2. **Withdraw Consent:** May limit Platform functionality.
3. **Deletion:** Request account deletion; data anonymized/deleted unless legally required.
4. **Marketing Opt-out:** Unsubscribe via email link or App settings.
5. **Cookies/Tracking:** Block or delete cookies; may impact functionality.
> Email **privacy@mrdriver.ca** to exercise any right. Response within 30 days.
---
10. Cookies & Similar Technologies
- **Essential cookies:** Login & security
- **Analytics cookies:** Usage measurement (Google/Firebase)
- **Push tokens:** Lesson reminders
Disable analytics in App settings or via browser Do-Not-Track.
---
11. Children’s Privacy
Not directed to under-13s. Ages 13–17 require parental approval and supervision.
---
12. Changes to This Policy
Material changes announced via email & in-App **≥ 15 days** before effect. “Last updated” date shows current revision.
---
13. Contact & Complaints
**Privacy Officer**
MrDriver
145 ½ Church Street, Unit 5 Office 32
Toronto, ON M5B 1Y4, Canada
✉️ privacy@mrdriver.ca | ☎️ +1 (613) 912-6430
If unresolved, contact the **Office of the Privacy Commissioner of Canada** at 1-800-282-1376 or [priv.gc.ca](https://priv.gc.ca).
---
*By using the MrDriver Students App, you acknowledge you have read and understood this Privacy Policy.*
MRDRIVER – INSTRUCTOR PRIVACY POLICY
*Last updated 19 April 2025*
This Privacy Policy explains how MrDriver (“**Company,**” “**we,**” “**us**”) collects, uses, shares and protects personal information about driving instructors (“**Instructor,**” “**you**”) who use the **MrDriver Instructor App** and related services (collectively, the “**Platform**”).
We comply with Canada’s **Personal Information Protection and Electronic Documents Act** (PIPEDA) and applicable provincial privacy laws.
---
1. Scope
Applies only to data processed in connection with the Instructor version of the MrDriver Platform. A separate Privacy Policy governs student data.
---
2. What Information We Collect
| **Category** | **Examples** | **Source** |
| **Account Data** | Name, email, phone, password | Provided by you |
| **Professional Profile** | Licence number & expiry, G-class licence, driving experience, insurance details, vehicle details, photo | You; manually verified by our compliance team |
| **Banking & Payout Data** | Bank transit/institution/account numbers (EFT) or debit-card PAN (last 4), account holder name, payout history | You; transaction data generated by our finance system |
| **Booking & Earnings Data**| Lesson dates/times/locations, Student PINs, Service Fees, net payouts | Generated by your Platform activity |
| **Usage & Analytics** | Login timestamps, feature interactions, crash logs, device OS, IP address | Automatically via Firebase Analytics & Crashlytics |
| **Location Data (opt-in)** | Latitude/longitude when tracking Lessons | When you enable tracking |
| **Chat Data** | Messages exchanged with Students and support | Generated by your in-App chat usage |
| **Support Data** | Emails, tickets, attachments, call recordings | Generated when you contact us |
> We do **not** knowingly collect data about children under 13.
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3. How We Use Your Information
| **Purpose** | **Legal Basis*** |
| Verify eligibility & create your Instructor account | Consent; Contract performance |
| Display your profile to Students (name, photo, rating, vehicle) | Consent; Contract performance |
| Schedule Lessons, process bookings & cancellations | Consent; Contract performance |
| Calculate Service Fees & process payouts (EFT/Push-to-Debit) | Consent; Legitimate interests |
| Validate licence & insurance compliance | Legal obligation; Legitimate interests |
| Provide in-App chat, notifications & support | Consent; Legitimate interests |
| Monitor compliance (tracking, PIN) | Legitimate interests |
| Improve & secure the Platform (analytics, fraud detection) | Legitimate interests |
| Send policy updates or marketing (opt-in) | Consent (CASL) |
| Meet legal, tax & regulatory obligations (CRA, MTO) | Legal obligation |
_*Under PIPEDA, “legitimate interests” means reasonable business purposes._
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4. How We Share Your Information
1. **Students**
- Share only your first name, photo, rating, vehicle details, city and brief bio.
- **We do not** share your phone, email or banking data.
2. **Service Providers**
- _Firebase_: authentication, analytics, crash reporting, push notifications
- _Payment processors / banks_: to execute EFT or debit payouts
All bound by confidentiality and use data only to provide their services.
3. **Insurance Partners**
- Share aggregate, de-identified claim data to maintain coverage.
4. **Legal & Safety**
- Disclose as required by law, court order, or to defend rights (e.g. collision report, CRA audit).
5. **Business Transfers**
- Data may transfer in a merger, acquisition or sale, subject to this Policy.
> We **never sell** your personal information.
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5. International Transfers
Our servers are in Canada, but some providers (e.g. Firebase) process data in the **USA or other jurisdictions**. Your data is subject to local laws but protected by contractual and technical safeguards.
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6. Security Measures
- **Encryption** in transit & at rest for sensitive data
- **Role-based access controls** & audit logs
- **Secure compliance portal** for document verification
- **Incident-response plan** with breach notifications to users & regulators
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7. Data Retention
- **Account records**: life of account + 7 years (tax/employment compliance)
- **Payout & financial data**: 7 years (CRA audit)
- **Chat & support data**: 3 years after ticket closure
- **Anonymized/aggregated data**: indefinitely
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8. Your Rights & Choices
1. **Access & Correction**: Edit in App or email privacy@mrdriver.ca
2. **Withdraw Consent**: May limit Platform use
3. **Deletion**: Request removal/anonymization of non-required data
4. **Marketing Opt-Out**: Toggle settings or unsubscribe link
5. **Cookie/Tracking Controls**: Disable analytics; essential cookies remain
> Verified requests answered within 30 days.
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9. Cookies & Similar Technologies
- **Essential cookies/sdk storage** for authentication & security
- **Analytics cookies** (Firebase Analytics; opt-out in settings)
- **Messaging tokens** for push notifications
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10. Changes to This Policy
Material changes announced by email & in-App notice at least **15 days** before effective date. “Last updated” date shows current revision.
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11. Contact & Complaints
**Privacy Officer**
MrDriver
145 ½ Church Street, Unit 5 Office 32
Toronto ON M5B 1Y4 Canada
✉️ privacy@mrdriver.ca ☎️ +1 (613) 912-6430
If unresolved, contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or [priv.gc.ca](https://priv.gc.ca).
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*By using the MrDriver Instructor App, you acknowledge you have read and understood this Privacy Policy.*
